To Do And Not To Do

There are certain truths spokespersons live by in order to be effective, trustworthy, and simply good at what they do. They include: Always tell the truth Never offer up more information than required Always reply to difficult questions by addressing the issue raised and then transitioning to one of your key messages Always have a […]

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Malala

A few months ago I had the pleasure of accompanying the United Nations Secretary-General as he welcomed Malala Yousafzai to the United Nations. She is the 16-year-old Pakistani student who was left for dead by Taliban terrorists two years ago and remains in their sights. A few weeks ago I wrote a blog in which […]

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Corporate Social Responsibility

The time when companies and friendly governments could ride roughshod over local populations is over. Globalization has reduced the overbearing power of the nation state, as modern communications have empowered even the smallest and localized non-governmental groups to heights hitherto unknown and unimaginable. These range from traditional and established non-governmental organizations to neighborhood organizations to […]

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Doggone E-mails

This week, the Huffington Post reports that “ … (Air Canada) not only admitted to losing a woman’s dog, according to a CBS station in Sacramento, California, but an Air Canada official replied to the station with an email saying “I think I would just ignore” after it inquired about the dog. “It is local news […]

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Do Your Speeches “Listen”?

Last week my friend and Commonwealth Secretariat colleague Julius Mucunguzi asked a very valid question on his FaceBook page: Why do people often fall asleep when listening to some speeches? Is it the problem of the listeners or the speakers? I would argue the problem is most likely with the speakers. As the late self-help […]

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