Learning From Air Asia

Crises happen. And you must be ready. While the most controversial handling of an airline tragedy in 2014 was the handling of the MH370 disappearance, the recent Air Asia accident will be remembered as a textbook case in how to handle a crisis amid much suffering for the relatives and friends of its victims – […]

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2014 Revisited

Throughout this past year we have seen examples of how communications affect our perceptions of the world around us and how they can move us one way or another. The lesson is that we always have something to learn, something we can do better, and something we can teach and share. I published “Guerrilla Communications” […]

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To Shelve Or Not To Shelve

The success of crisis communications depends on how you react. Reactions are based on a number of considerations – the effects of your decision on your staff, your clients, your stakeholders and, ultimately, to the society that you serve. To date, SONY’s reaction to the blackmail emanating from North Korea with respect to the film […]

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To Shelve Or Not To Shelve

The success of crisis communications depends on how you react. Reactions are based on a number of considerations – the effects of your decision on your staff, your clients, your stakeholders and, ultimately, to the society that you serve. To date, SONY’s reaction to the blackmail emanating from North Korea with respect to the film […]

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Cuba And The U.S. — A New Beginning?

Those of you who have followed my articles on my website or on social media will know I have often been critical of President Obama’s communications team for their shaping of erroneous messages or setting the bar too high. On this occasion, I must congratulate them for their “non-communications” skills. Specifically, the United States and […]

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Year-End Message

Recently I attended a year-end concert of Sephardic music throughout the ages. Listening to that old and beautiful music, it struck me that people everywhere have always felt the need to communicate. The spoken and written word, a painting, photograph, sculpture, song, or musical composition can reflect the most hidden gems of one’s soul. Human […]

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Trudeau Set The Bar High

But has he failed to reach it? In the Ottawa Citizen of December 11, 2014, Lee Berthiaume wrote “Trudeau promised open nominations in every federal riding during his run for the Liberal leadership last year as part of a commitment to making his party one of the most democratic in the world. Yet the nomination […]

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Context and Timing

There’s an old saying that knowledge is knowing what to say, but wisdom is knowing when to say it. Timing and context are fundamental in communicating and connecting. You should always put your audience’s needs first. That way you can be sure your message will be read loud and clear – the right message for […]

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Canada Abandons Advocacy

Carleton University Professor Evan Potter has described public diplomacy as “the effort by the government of one country to influence public or elite opinion of another nation for the purpose of turning the policy of the other nation to its advantage”. He notes “Canada spends approximately one-tenth of what its G8 counterparts spend on public […]

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Spinning and Scripting

On December 11, 2013, Canadian Liberal leader Justin Trudeau told the Canadian Press “I think Canadians are tired of politicians that are spun and scripted within an inch of their life, people who are too afraid of what a focus group might say about one comment or a political opponent might try to twist out […]

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